Ordering and Payment
Orders may be placed via our secure website or by letter, telephone, fax and email. Payment is due at the time you place your order and all transactions are in £ sterling. When placing an order via the website, you will receive an email confirming we have received your order.
Methods of Payment
We currently accept Visa and Mastercard payment cards. If you wish to pay by cheque, you will need to write to us at:
Merlin Unwin Books
7 Corve Street
Please remember to include your name, address, contact telephone number, details of your order and your cheque to cover the full amount of your order, including postage and packing.
Please allow 10 days before contacting us to chase up your order.
All our books are available for immediate despatch. If a book is temporarily out of stock we will contact you by e-mail and offer you an estimated despatch date and the option of cancelling your order and receiving a full refund.
We endeavour to meet all our order requests promptly and efficiently but cannot be held responsible or offer compensation for any disappointment endured if we fail to meet our designated delivery time. If, however, any delay is due to availability we will undertake to keep you informed.
Goods are usually despatched within 3 working days of receipt of your order, often sooner. In the UK the books are usually sent by courier or, if less than 3 books, by Royal Mail second class post (taking approximately 3 days) and for overseas orders the books are sent airmail. Please allow 7 days for delivery in the UK, 14 days for Eire and Europe and up to 21 days for the USA. A next day courier service is available for the UK at a small extra cost if required. Please contact us by telephone (01584 877456) or email to discuss arrangements: firstname.lastname@example.org
Please note if you wish to order books in time for Christmas, the last day for second class post is usually around 5 working days before Christmas. Therefore, if you wish to order books after that time or at short notice at any other time of the year, please contact our office and we can arrange for first class post or courier delivery (as explained above) for a small additional charge. We apologise but this service is not available through the website.
Postage and Packing
For the UK Mainland, we charge £3.50 towards postage and packing, no matter how many books you order. For Eire and Europe, we charge 20% of the total order value towards postage and packing. For outside Europe, we charge 25% of the total order value towards postage and packing. Our non-UK delivery charges are subject to a minimum £6 for Europe and £9 for Worldwide. For large consignments of books, please contact us by telephone (01584 877456) or email to discuss arrangements: email@example.com
At Merlin Unwin Books we pride ourselves on the quality of our service, and always endeavour to meet the high standards we feel our customers deserve. We pack the books you order with care so that they arrive in pristine condition.
If for whatever reason a book needs to be returned, we offer a 'no quibble' returns policy as long as goods are returned in the same condition as they were received, in a saleable condition and in their original packing within 14 days of receipt.
Please let us know the reason for return on an accompanying letter. You will be given a choice of receiving a replacement book, or a refund. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty books, being sent. In this instance we will also ensure that the recipient is fully reimbursed for the postage costs incurred in returning the item.
If you would like to discuss the exchange or return of any item, please email us at firstname.lastname@example.org or telephone on 01584 877456 during office hours (9.00am to 5.00pm, Monday to Friday).